FCCPC probes Uber’s Nigeria exit

The Federal Competition and Consumer Protection Commission has launched an investigation into Uber’s decision to shut down its operations in Nigeria, with the regulator examining whether the ride-hailing company left behind unresolved customer obligations.

FCCPC Chief Executive Officer, Tunji Bello, disclosed this in a message to Bloomberg, saying officials were reviewing the circumstances surrounding Uber’s departure from the Nigerian market.

“FCCPC officials are looking into the manner of their exit, particularly in respect of unfulfilled services to the customers,” Bello said.

The probe comes days after Uber announced that it would end operations in Nigeria and Uganda from September 2, 2026.

The decision brought an end to Uber’s 12-year presence in Nigeria, where the company launched operations in Lagos in 2014.

The exit reportedly surprised some riders and drivers, with some drivers expressing concerns over the impact on their earnings and vehicle loan commitments.

Uber did not disclose a specific reason for leaving the Nigerian market, stating only that it had made a “tough decision” following a business review.

“We have made the tough decision to wind down our operations in Nigeria, effective September 2, 2026.

“From this date, you will no longer be able to receive rider trip requests through the Uber app,” the company said in a notice to drivers.

The company added that its Help Centre would remain available to assist drivers with questions relating to the shutdown until September 24, 2026.

Uber’s departure came amid increasing competition in Nigeria’s ride-hailing sector from companies such as Bolt and inDrive, alongside rising operational costs and economic pressures affecting consumers.

The exit also followed recent disagreements between Uber and the Federal Airports Authority of Nigeria over regulations guiding e-hailing operations at airports.

FAAN Managing Director, Olubunmi Kuku, had denied that the authority played any role in Uber’s decision to leave Nigeria, saying its interventions were focused on passenger safety, accountability and tackling issues around touting at airports.

Kuku explained that one of the major concerns between FAAN and e-hailing companies was the question of responsibility for drivers operating through their platforms.

She said the companies argued that drivers were independent operators rather than direct employees, limiting their liability over safety concerns.

FAAN had insisted that e-hailing firms should take greater responsibility for drivers using their platforms, particularly in cases involving passenger safety.

Dear Vows