Hisense Branch In Takoradi “Lands In Serious Trouble” As Customer Accuses Workers Of Selling Damaged TV To Him And Makes Crazy Demands To Fix It 

A frustrated customer has taken to social media to accuse electronics brand Hisense of selling him a television with a broken screen, and has expressed outrage after the company allegedly informed him that its four-year warranty does not cover screen damage.

The customer, who shared images of the visibly cracked and distorted screen alongside the original Hisense product packaging, said he discovered the fault and returned the television to the showroom within four days of purchase.

According to him, rather than replacing or repairing the unit under warranty, Hisense representatives told him he would be required to pay 70 percent of the television’s original purchase price before any repair work would be carried out.

“I’ve called the showroom office number to report the case, they said their warranty doesn’t cover the screen and that I should pay 70% of the initial price of the TV before they fix it for me,” he said.

The customer added that he agreed to the terms out of desperation but was unable to raise the required funds immediately. He asked the showroom to retain the television until he could gather the money, a request they allegedly refused, insisting the set be taken back regardless.

He said the situation has left him unable to watch the ongoing FIFA World Cup despite having paid all his television subscriptions.

“Now my friends are watching the World Cup but look at what I’m watching,” he said.

Hisense had not issued a public response to the allegations at the time of publication. Consumer rights advocates have called on the Ghana Standards Authority and relevant consumer protection bodies to investigate the matter.

Watch the video HERE.