After 12 years, Uber shuts down Nigerian operations

Uber has announced its exit from Nigeria after 12 years of operations, bringing an end to one of the most recognisable brands in the country’s ride-hailing industry.

The company said its Nigerian operations would cease effective Wednesday, September 2, 2026, following what it described as a “thorough review” of its business.

“We are writing to share some difficult news. After a thorough review of our business, we have made the tough decision to wind down our operations in Nigeria, effective 2 September 2026,” Uber said in a statement.

The company apologised to customers for the disruption its departure could cause and thanked Nigerians for making its platform part of their daily transportation routines.

Uber launched in Lagos in 2014, introducing app-based ride-hailing to a market where commuters had traditionally depended on taxis, buses and other forms of informal transportation.

Its arrival helped accelerate the digital transformation of urban mobility in Nigeria and paved the way for intense competition among ride-hailing platforms.

But the company’s 12-year journey was also marked by persistent tensions with its driver-partners.

Drivers repeatedly complained about fare levels, commissions and the rising cost of keeping their vehicles on the road. In 2017, Lagos drivers protested after Uber announced a 40 per cent fare reduction, arguing that the cut would further squeeze their earnings while the company retained a 25 per cent commission.

The pressure intensified after the removal of petrol subsidy in 2023, as fuel and vehicle maintenance costs surged. Uber and Bolt drivers subsequently embarked on nationwide industrial action, demanding substantially higher fares and lower commissions.

The latest strain came as Nigeria’s broader economic environment continued to challenge ride-hailing operators and their drivers. In March 2026, drivers again staged a three-day strike over low fares, rising operating costs and platform commissions.

Uber’s exit is therefore more than the withdrawal of a global technology company. It closes a significant chapter in Nigeria’s transition to app-driven transportation and leaves competitors with an opportunity to capture its riders, drivers and market share.

The company said its help centre would remain available until September 23 to assist customers with outstanding account-related enquiries.

Uber’s departure also comes on the same day the company announced plans to cut about 3,300 jobs globally, representing roughly 10 per cent of its workforce, as part of a wider restructuring aimed at simplifying its organisation and reducing costs.